- Title
- Exploring workplace conflict, case study of a day care centre, Nyanga, Western Cape: a conflict management perspective
- Creator
- Williams, Annuschka, Angela
- Subject
- Conflict management -- South Africa -- Cape Town
- Subject
- Mediation and conciliation, Industrial Interpersonal conflict Organizational behavior Teams in the workplace
- Date Issued
- 2019
- Date
- 2019
- Type
- Thesis
- Type
- Masters
- Type
- MPhil
- Identifier
- http://hdl.handle.net/10948/44412
- Identifier
- vital:37166
- Description
- This study sought to explore a workplace conflict case study through a conflict management framework in an effort to offer recommendations to the organisation. The study was located in a day care centre, which has been in existence for over 15 years and which provides a number of health and social support services, and capacity-building opportunities for children, women and youth. The study presents a literature review and theoretical framework on conflict, workplace conflict and work conflict management as a backdrop for the empirical investigation. The study employed a qualitative research design and methodology. The study found that the conflict in the organisation has multiple bases, of which communication, structure and values are the major contributors. The conflict is both affective and substantive in nature. The essential divining force is the perceived and felt change in the organisational value and orientation which links to the historic versus the emerging developmental approach driving the organisational programmes.
- Format
- xi, 129 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Arts
- Language
- English
- Rights
- Nelson Mandela University
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Collections
NMU School of Governmental and Social Sciences
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Williams, AA. 215345886_MPhil Treatise-April 2019.PDF | 6 MB | Adobe Acrobat PDF | View Details Download |